Job Opportunities API

The Higher Learning Commission (HLC), a leading nonprofit association dedicated to advancing the quality of higher education, seeks a collaborator with data analytics and CRM expertise to join HLC’s IT team as Manager of Enterprise Systems.   The Manager of Enterprise Systems supports the day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise application portfolio. Working closely with the Director of Enterprise Systems, this role manages requirements, vendor coordination, testing, documentation, training, reporting tools, and system enhancements that support HLC’s business processes and data-informed decision-making.  HLC’s enterprise ecosystem is centralized around the Salesforce platform, leveraging APIs and advanced web technology to provide portals that support the activities of over 20,000 external users. HLC invests significant organizational resources in systems governance, process mapping (Signavio), analytics (Tableau), Agile methodology, and emerging AI technologies. This is an ideal role for Salesforce Certified Administrators and/or Tableau Analysts with an interest or background in product management, data analytics, and workflow development.   Requirements Bachelor’s degree required, or equivalent work experience  A minimum of three years’ experience in enterprise systems, application management, or related fields  Experience with Product Management in modern web-based environments  Experience with Salesforce or other CRM  Experience with User Acceptance Testing  Experience with Business Process Analysis and Mapping  Experience generating technical documentation  Experience with Agile methodology strongly preferred  Experience working with data and analytics platforms, including dashboard and report development  Experience with requirements gathering, testing methodologies, and system implementation practices  Understanding of system integration and emerging technologies, including AI-enabled features  Expert at customer service, working with end-users, and collaborating with staff from other departments  Benefits Why You Want to Work at HLC  Work from home. In general, employees are expected to work in the HLC Chicago office once a month. Local candidates preferred, although non-local candidates will be considered.  HLC emphasizes quality of life for its employees and seeks to retain happy and engaged employees. The average tenure of HLC IT team members is over eleven years of service. HLC leads the market in benefits with a 10% contribution of base salary to the retirement plan (vested immediately), 20 vacation days, 10 personal days, and approximately 20 paid holidays (our office is closed a week or so at the end of each year, during the holidays).   HLC funds robust professional development for IT, including paying 100% of costs to obtain many industry credentials and travel to national conferences.   Pay Scale and Benefits Information  HLC offers medical insurance, including an option with no premium charge to employees. HLC also offers dental, vision coverage, life insurance options, long term disability insurance, and tuition reimbursement.   The annual pay range for this salary is expected to be $90,000-$100,000 although the actual salary for the position may vary based on experience, qualifications, and HLC budget considerations.  Timeline and Hiring Process  Initial review of applications will begin on August 17.  While subject to change, candid