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Manager Member Resolutions

hcmn
Companyhcmn
CategoryUncategorised
LocationAustralia
Remote—
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted23 Jul 2026
Last verified3 Aug 2026
SourceEmployer ATS (oracle)
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Description
As the Complaint Resolutions Manager (Manager, Member Resolutions), you will play a critical role in shaping the member experience through the leadership of a centralised complaints model encompassing early-stage resolution, Internal Dispute Resolution (IDR), External Dispute Resolution (EDR), quality assurance, customer satisfaction, and continuous improvement initiatives.