Job Opportunities API

Posit is looking for a thoughtful and strategic Manager, Customer Success to help scale our growing post-sales organization. This is a high-impact role—perfect for a leader who thrives in cross-functional environments, brings out the best in others, and knows how to operationalize success at scale. You’ll lead a team of talented CSMs who are each focused on a portfolio of strategic accounts, with the goal of delivering measurable outcomes, strengthening customer partnerships, and building a high-performing team. You’ll bring clarity, structure, and a customer-first mindset to everything you do—driving excellence through coaching, process improvement, and deep cross-functional collaboration. As part of Posit’s mission-driven team, you’ll play a key role in helping organizations around the world harness the power of open-source data science tools to solve real-world problems. In This Role, You Will Team leadership & coaching: Team leadership & coaching: Lead, mentor, and inspire a team of Customer Success Managers by providing structured coaching, clear expectations, and ongoing development to help them thrive and deliver measurable value to customers Performance management: Establish clear expectations and KPIs aligned to retention, expansion, customer health, and strategic impact—ensuring consistent team performance and accountability Customer advocacy: Serve as a trusted advisor and escalation point for key accounts—helping customers navigate change, ensuring Posit remains relevant to their evolving needs, and reinforcing long-term relationships through strategic engagement  Cross-functional leadership: Build strong partnerships with Sales, Product, Engineering, and Support—aligning on shared goals, proactively resolving risks, and driving initiatives that improve the end-to-end customer experience Process and program design: Design and evolve scalable playbooks, engagement models, and reporting systems—using customer insights as a key input to ensure they remain relevant, consistent, and impactful across the customer lifecycle Hands-on execution (as needed): Step in when necessary to support high-stakes accounts, model best practices, or refine the customer journey—while empowering your team to lead day to day What We’re Looking For Significant experience in Customer Success, Account Management, or post-sales roles in software  Experience leading enterprise teams, ideally with technical customers A coaching-first mindset with a track record of developing high-performing teams Strong operational skills—able to build and refine playbooks, reporting, and workflows Strategic prioritization skills to focus team efforts where they’ll have the greatest impact Clear communicator and effective collaborator across functions and levels Comfortable navigating escalations and serving as a trusted advisor to key accounts Adaptable, with a bias toward action and comfort working through ambiguity in a fast-moving, remote environment Comfort working with AI tools and driving AI process improvements Nice to Have Familiarity with Salesforce, Gong, Confluence, Outreach, or similar tools Background in data science, analytics, or open-source communities Experience with on-prem and hybrid solutions Prior work in a fully remote, distributed team environment What You’ll Accomplish Within 3 months, you will… Complete onboarding and build foundational knowledge of Posit’s platform, customers, and success motion Build trust with your team and begin 1:1 coaching and performance alignment Identify immediate workflow, reporting,  or process gaps and begin shaping improvements Establish working relationships with Sales, Solutions Engineering, and Product leaders Within 6 months, you will… Drive consistent execution of core customer success activities across your team’s portfolio Implement imp