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Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview The Consumer unit is at the heart of Superloop's retail growth, delivering on the promise of superfast, super reliable and super easy connectivity for Australian households. As one of Australia's fastest-growing retail service providers, Superloop is redefining broadband and mobile through compelling products, competitive pricing, digital capability, reliable network performance and customer-focused execution. Our role is to bring together people, products, systems and processes to deliver seamless customer experiences across the entire customer lifecycle - from acquisition and onboarding through to service, retention and growth. The Consumer Business Unit's objective is not simply to grow faster, but to grow better. We focus on attracting quality customers, improving retention, increasing customer lifetime value, delivering great service, practising responsible selling, and creating experiences that make people proud to choose Superloop. Role Purpose Join Superloop as a Customer Growth & GTM Manager and play a key role in driving acquisition-led growth across one of Australia's fastest-growing challenger RSPs. In this role, you will lead the planning and execution of go-to-market (GTM) initiatives across new products, plans, pricing, promotional offers, website journeys, onboarding improvements and competitive market responses. Working closely with Marketing, Product, Digital, Sales, Finance, Analytics, Customer Operations and Technology teams, you will ensure Superloop's acquisition propositions are commercially sound, operationally ready, and brought to market with speed and precision. You will help drive quality customer acquisition, improve digital and assisted conversion, strengthen Superloop's market competitiveness, support successful product launches, and contribute to the continued growth of our broadband and mobile business. Key Responsibilities 1. GTM Planning and Execution Develop and manage GTM plans for broadband, mobile, value-added services and new acquisition propositions. Translate commercial priorities into clear launch plans, project timelines, stakeholder actions and delivery milestones. Coordinate end-to-end GTM readiness across Product, Marketing, Digital, Sales, Finance, Customer Operations and Technology. Ensure all new offers, plans and product launches are supported by clear pricing, positioning, customer messaging, operational readiness and channel execution. Own GTM checklists, launch trackers, readiness reviews and post-launch performance summaries. 2. Acquisition Growth Initiatives Support acquisition-led growth across broadband and mobile by identifying opportunities to improve conversion, offer competitiveness and customer sign-up journeys. Work with Marketing, Digital and Sales teams to improve acquisition performance across website, contact centre, partner and digital channels. Support the development of acquisition campaigns, promotional mechanics and tactical market offers. Monitor acquisition performance by channel, offer, plan, speed tier and product mix. Identify barriers to customer acquisition an