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Manager Customer Accounts- Pet Specialty

PetAg, Inc.
CompanyPetAg, Inc.
CategorySales
LocationHampshire
RemoteRemote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted15 Jun 2026
Last verified9 Aug 2026
SourceEmployer ATS (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Reports To: Sales Director Position Summary The  Manager, Customer Account – Pet Specialty – Drug & Grocery  position manages and expands revenue and distribution at designated customer accounts and markets. Acting as the main point of contact with customers and distributors, this role ensures that company offerings meet customer needs. The manager focuses on generating profitable growth through impactful storytelling and skilled negotiation, supporting PetAg’s commercial strategies.   Compensation & Benefits   Employee Ownership (ESOP):  Company-funded retirement contribution of approximately 18% of pay, plus 401(k)   Competitive base salary with performance-based bonus opportunity   Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance   Generous paid time off, paid holidays, and parental leave   Fitness and tuition reimbursement programs   Essential Duties & Responsibilities Achieve or exceed sales targets  across assigned product lines by growing and expanding the existing customer base within designated channels.   Serve as a technical expert  by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines.   Develop and execute channel-specific selling strategies  that drive sustainable top-line revenue growth across assigned customer landscape.   Provide actionable market insights  to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.   Develop and deliver advanced go-to-market plans  that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization.   Plan, deploy, and manage trade and promotional resources  to deliver measurable results and strong ROI in alignment with the approved business plan.   Demonstrate top-tier leadership behaviors  by acting with an ownership mindset and accountability for results.   Build strong, consultative customer relationships  by asking insightful questions to uncover opportunities and translating them into executable business plans.   Exhibit expert-level negotiation and relationship-building skills  to drive mutually beneficial partnerships with customers.   Perform additional duties assigned  to support business objectives.   Safety Responsibilities:   Follow all company safety policies and procedures.   Participate in required safety training.   Report unsafe conditions, near misses, and incidents promptly.   Required Qualifications Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.   Experience:   3–5 years of progressive sales experience within the animal health, pet, or related industry.   1 years of headquarters (HQ) responsibility supporting key Pet Specialty customers is preferred.      Omnichannel Expertise:  Understanding of the omnichannel sales landsca