Job Opportunities API

The Conference Services Manager (CSM) serves as the primary operational liaison between the client and all hotel departments following the sale of a group. This position is responsible for managing every aspect of event planning and execution from turnover through final billing, ensuring exceptional guest experiences while maximizing profitability and operational efficiency. The successful candidate will independently manage complex, high-end group programs while coordinating with Food & Beverage, Culinary, Banquets, Stewarding, Housekeeping, Front Office, Engineering, Recreation, Security, Spa, Transportation, Finance, Audio Visual partners, Destination Management Companies (DMCs), and outside vendors. Some of your responsibilities include: Provide comprehensive conference and event planning for meetings, incentive programs, corporate conferences, board meetings, social functions, destination weddings, pharmaceutical programs, government groups, fundraising galas and VIP events. Serve as the primary point of contact for clients from contract turnover through event departure, building strong client relationships while delivering exceptional personalized service. Review sales contracts and accurately translate contractual obligations into detailed operational plans for all hotel departments. Conduct planning calls, virtual meetings, and on-site planning visits with clients to finalize event details, room layouts, menus, audiovisual requirements, transportation, recreational activities, off-site events, billing instructions, and special requests. Create, maintain and distribute detailed Group Resumes that accurately communicate all program requirements, including: Complete event itineraries Function space assignments Event timelines Food & Beverage selections Meeting room setups Audio Visual requirements Transportation schedules Vendor and DMC logistics VIP arrivals Guest preferences Billing instructions Operational responsibilities for each hotel department. Prepare, revise and distribute accurate Banquet Event Orders (BEOs) ensuring all event details are communicated according to departmental deadlines. Coordinate all event logistics including outside vendors, entertainment, décor companies, transportation providers, photographers, florists, destination management companies (DMCs), rental companies and audiovisual partners while ensuring compliance with hotel policies. Manage room block performance by monitoring pickup, cut-off dates, attrition exposure and inventory, communicating changes with Sales, Revenue Management and Reservations. Monitor contracted minimums for guest rooms, food and beverage, meeting room rental, audiovisual, labor charges, storage fees and ancillary revenue opportunities, proactively identifying opportunities to maximize revenue through upselling. Analyze client requests and provide creative solutions that enhance the guest experience while protecting hotel profitability and operational efficiency. Coordinate menu planning with the Culinary and Food & Beverage teams while recommending enhancements that increase banquet revenue. Conduct pre-convention meetings and weekly operational meetings with department leaders to ensure complete alignment on upcoming group programs. Participate in weekly BEO meetings, Group Resume meetings, Operations meetings and Daily Business Reviews while communicating updates and operational changes. Maintain accurate event information in Delphi (or comparable sales and catering software), including forecasts, room allocations, event statuses, billing details and operational notes. Coordinate rooming lists, VIP amenities, welcome gifts, special accommodations and guest arrival logistics with Front Office and Housekeeping. Manage event changes in a fast-paced environment while maintaining accuracy and communicating updates promptly to all departments. Review master accounts, billing instructions