Job Opportunities API

Manager, Card Payment Delivery We are seeking a hands-on, results-driven front-line Manager to lead the day-to-day execution of our virtual card payment delivery operation at Tipalti. This role is responsible for directly leading a team of 7–10 payment delivery agents who process payments accurately, securely, and on time. This role is focused on the day-to-day: coaching agents in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against tight SLAs and daily targets. Our card payment delivery operation is high-volume and task-oriented, and the quality and speed of the team’s work has a direct impact on customer satisfaction and company revenue. The ideal candidate is a metrics-driven operator who knows how to motivate and get the most out of a front-line team, holds a high bar for customer experience, and actively leverages AI and modern tooling to make the team faster, more consistent, and more effective.   Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.  Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for:     Coach and develop the team day-to-day. Provide real-time, hands-on coaching, feedback, and support to 7–10 operations agents; conduct regular 1:1s, quality reviews, and skill-building to accelerate ramp and raise individual performance.     Drive consistency and quality. Ensure agents follow standard operating procedures and quality standards consistently, reducing variability across the team and maintaining accurate, secure, and timely payment processing.     Own daily execution against SLAs. Manage queues, workload distribution, and throughput in a high-volume environment to consistently meet or exceed service-level agreements and turnaround targets.     Lead with data and metrics. Monitor KPIs and dashboards daily, identify trends and outliers, and use the numbers to direct the team’s focus, address performance gaps, and continuously improve efficiency and effectiveness.     Be AI-forward. Champion the adoption of AI and automation tools within the team; identify repetitive or manual tasks that can be streamlined, and coach agents on using these tools to work faster and more accurately.     Uphold high customer experience standards. Hold the team to an excellent bar for the payment experience delivered to customers and their suppliers and resolve day-to-day escalations quickly and thoroughly.     Motivate and engage the team.