Job Opportunities API

Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads Manage the BAU to meet the agreed contractual service levels Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met. Effective manage the client communication and escalation management Job Responsibilities Typical Work Activities include: Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks Review the team performance and tweak the targets and work with the team leads to achieve them Understand the SLA requirements and prepare a plan of action for remediation Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation. Prioritising work to ensure all SLA’s are adhered too. Keeping the client fully informed of progress and liaising with brokers & banks to close any issues. Work with multiple teams to provide ideas and input into improving the Smartstream solution. Responsible for Team performance and should be able to manage minimum of 10+ members. Team management with providing comprehensive feedback to develop the individuals and the team Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing Interview and recruit smart talent and effective management