Job Opportunities API

Freelancer will provide immediate Microsoft 365 Administrator support, providing excellent native or bilingual English speaking/ writing skills. Deliverables will be solutions to IT tickets and are measured on a weekly basis and include taking collaboration tickets [Monday-Sunday]. The freelancer will act as Tier 2 Technical Support to serve as an escalation point utilizing a deeper level of knowledge to resolve customer support requests. This includes: • Monitoring tickets in DFM • Coordinating escalations in DFM • Making assessments on ticket resolution quality • Providing and implementing a solution for improvement Additional tasks in support of the project growth may be requested ad hoc, EG: • Undergo upskilling to stay current with new releases • Onboarding new SMEs • Training ambassadors • Performing screenings for potential new SMEs according to tech specialty All your information will be kept confidential according to EEO guidelines.