Job Opportunities API

Position Description:   M365 and Exchange Engineer   III Job Summary The Infrastructure Engineer   III   has   design-level subject matter   expertise   in   the full Microsoft   365 suite   and Microsoft Exchange . This position   provides   deep   technical   expertise   in the design, build, and lifecycle support of   the organizational   collaboration platforms within the Microsoft 365 portfoli o   and Microsoft Exchange ,   including Teams,   SharePoint   and Email . Installs, supports, and   maintains   core   collaboration   s olutions   and   mailflow   along with dependent ecosystems   such as application deployment , 3 rd   party   integrations   and security policy   adherence . Evaluates and recommends   improvements and   upgrade cycles covering the entire   M365 and Exchange environment . Performs technical analyses of   supported solutions   using various diagnostic tools in support of efficient operations . Provides escalation support for end user support teams for supported systems. Responsibilities Supports cloud/private infrastructure   for   global   M365 and Exchange   configuration   management,   security   and   3 rd   party   app   integration . Provides   lifecycle   management for   supported systems. Designs, builds, supports, and   maintains   endpoint   infrastructure, often in collaboration with other technology and business partners. Designs, implements, and executes disaster recovery and business continuity. Creates and   maintains   runbooks, documentation, and other   knowledge   artifacts. Establishes and   maintains   service definitions and standards for core services. Provides monitoring and alerting that produce actionable alerts. Performs incident response, keep-the-lights-on, and on-call responsibilities. Provides capacity planning and management. Administers and   maintains   security of operating systems and hardware.   Audits   execution plans for SOX and PCI compliance. Provides auditable controls to ensure access to the system s   are   secure. Performs other duties as assigned. Additional Requirements • Bachelor’s degree, applicable   certification   or equivalent experience. • Typically requires   3+   years of professional experience, and   moderate to expert level   proficiency   with tools, systems, and procedures   required   to   accomplish   the job. • Moderate to advanced   skills   leveraging   Exchange and M365   suite of Apps . • A dvanced skills   troubleshooting and resolving complex   mailflow   and 3 rd   party   app integration s. • Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.) • Experience administering   Microsoft Intune   a plus but not   required • Travel: None • Work Schedule:   IST overlap with PST hours   (M-F,   12:30-9:30pm IST ) plus rotating 24x7 on-call Career Band: Professional Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories,   principles   and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter   expertise .   Jobs at the   at the most senior levels of this career band set   disciplinary   strategy within their areas of expertise. Criteria & Management Requirements • Problem Solving: Solves a variety of problems that may be   somewhat difficult   and varied in nature.   Consults   with staff members on more complex issues. • Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks. • Knowledge: Working knowledge of the principles,   practices   and concepts within own job   discipline;   has broadened capability through practical experience in applying theories. • Business Acumen: Understands key business drivers;   demonstrates   knowledge of the organization and processes; uses this understanding to   accomplish   their own work. • Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution. • Impact: Impact is typically limited to the department. • Leadership: No supervisory responsibilities. Work Environment: Typical Office Other Work Environment Requirements: Typical Office:   Operates   in a typical office environment, routinely   uses   computer and other standard office equipment. Other Physical Requirements: Typical Office:   Generally sedentary   for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is   generally conducted   in person unless the role has been pre-approved for remote work. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.