Job Opportunities API

Focus: Fashion E-Commerce, Retail Stores, Bonded Warehouse & Returns Department: Logistics / Supply Chain Reports to: Head of Logistics Role Overview; Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards. Outbound Logistics - E-Commerce & Retail (Primary Focus) • Coordinate daily outbound shipments across e-commerce and retail store replenishment. • Ensure on-time, accurate dispatch in line with SLAs and brand standards. • Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes. • Support launches, campaigns, and store opening outbound requirements. Express Carrier & Last-Mile Delivery Management • Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, ...). • Monitor delivery performance, transit times, and exceptions. • Resolve delivery issues in collaboration with Customer Service. • Support freight invoice validation and carrier performance reviews. Bonded Warehouse Operations & Customs Compliance • Coordinate bonded warehouse stock movements in compliance with HMRC regulations. • Maintain accurate duty-unpaid and duty-paid inventory records. • Liaise with customs brokers, freight forwarders, and warehouse teams. • Support audits, reconciliations, and documentation accuracy. Inbound Logistics (Ad Hoc Support) • Track inbound supplier and production shipments. • Support customs clearance and delivery scheduling. • Ensure inbound stock availability for launches and retail needs. Return Logistics & Reverse Supply Chain • Coordinate e-commerce and retail store returns with carriers and warehouses. • Ensure timely processing, grading, and restocking of returned stock. • Support compliant handling of international and bonded returns. • Monitor return volumes, turnaround times, and cost impacts. • Work closely with Customer Service to resolve return-related issues. Retail Store Network Support • Support logistics for new store openings, refits, and VM rollouts. • Coordinate replenishment and ad hoc shipments to stores. • Support store-to-store and store-to-warehouse transfers. Requirements Skills & Competencies • Strong understanding of fashion e-commerce logistics and fast-turn, high-SKU environments. • Experience managing express parcel and courier services. • Knowledge of bonded warehouse operations and customs compliance (highly desirable). • Strong organisational skills with attention to detail. • Confident using WMS/TMS systems, carrier portals, and Excel. • Proactive problem-solver with the ability to work calmly under pressure. • Clear communication skills with internal teams, carriers, and external partners. Experience & Qualifications • 4+ years' experience in logistics, supply chain, or operations (fashion, e-commerce, or retail preferred). • Experience in outbound logistics and last-mile delivery management. • Exposure to bonded or customs-controlled warehousing is a strong advantage. • Familiarity with inbound and return flows within an e-commerce or retail environment. • Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential. Personal Attributes • Highly organised, detail-focused, and reliable. • Hands-on, proactive, and solution-oriented. • Thrives in a scale-up environment with evolving processes. • Strong sense of ownership and accountability. • Interest in fashion, retail, and delivering great customer experience. Benefits • 50% Employee Discount • 24 days holiday per year (plus bank holidays) • A paid day off on your birthday • A paid moving day per year • Hybrid Working Arrangements - 1 day per week WFH after 6 month probation • Pension Scheme • Bonus Scheme • Employee Assistance Programme for you and your family • £500 employee referral bonus scheme • Local Business Discounts (cafés, fitness, beauty etc) • North-West London office location directly located next to good transport links • Casual office dress code (your style of dress is up to you, wear what you feel best in) • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) • Regular Office Social Events (e.g. payday socials)