Job Opportunities API

Description Bilingual Loan Service Representative| Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 + Bilingual Incentives: $200 monthly bilingual stipend | FLSA Status: Non-exempt | At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re passionate about helping members, enjoy working in a fast-paced lending environment, and are fluent in both English and Spanish, our Bilingual Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day. What You'll Do Consumer Loan Processing & Member Support • Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish • Assigning completed loan applications to loan officers for review • Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services • Assisting walk-in members with loan information, application needs, and closing of loans • Processing advances on existing lines of credit (LOC) and VISA cards • Obtaining payoff amounts for refinances and calculating vehicle values for loan officers Loan Documentation & Retention • Preparing release of title or lien documentation for management approval • Performs duties related to loan retention • Process payoff checks and balancing of totals Administrative Support • Providing backup support to the reception area as needed • Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners What You Bring • Minimum of six (6) months of related lending experience • High school diploma or equivalent • Professional fluency in English and Spanish (verbal and written) • Strong organizational skills, attention to detail, and effective time management • Ability to work independently and manage multiple tasks • Excellent verbal and written communication skills • Strong customer service orientation • Proficiency with Microsoft Word and Excel • General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication Preferred Experience • Six months of related lending experience in a bank or credit union • Experience assisting members or customers in a financial services environment • Familiarity with consumer lending processes and documentation Why You'll Love Working Here • We're more than a credit union — we're a community • Supportive culture with opportunities for growth and development • Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation • Opportunity to help members achieve their financial goals through exceptional lending service Additional Requirements • Good credit standing (verified prior to interview) • Successful background check and drug screening upon offer Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees.