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LM871: Manager Customer Care

fedex
Companyfedex
CategoryCustomer Support
LocationFXE-LAC/MXCUARC/CUARC Cuautitlan
Remote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted13 Jul 2026
Last verified9 Aug 2026
SourceEmployer ATS (workday)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests RC774346 LM871: Manager Customer Care (Offen) LM871: Manager Customer Care Vollzeit Parque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlán, MEX
Mexiko "Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). CE for Digital Platforms (FB, Twitter) " Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Interpersonal Skills, Written & Verbal Communication Skills, Planning & Organizing Skills, Presentation Skills, Leadership Skills - Two years University/College or equivalent. Language: Proficiency in English TOEIC 600 points Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. Indicaciones para postulación interna al boletín Si estás interesado en aplicar, por favor  sube un solo archivo en formato PDF  que contenga los siguientes documentos: 1. Currículum actualizado 2. Carta de intención 3. Imagen del resultado vigente del examen TOEIC , con un puntaje mínimo de  600 puntos Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación. Este archivo debe ser cargado en el sistema  Workday , en el campo correspondiente al  currículum . 📌  Importante:  Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“ 🗓️  Vigencia del boletín:   del 13 al 19 de julio 2026 Job Posting End Date: