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DANA is seeking a Head of Communications to lead a high-performing communications function responsible for shaping and protecting the company’s reputation while driving brand trust and engagement. This role will lead a team across Corporate Communications, Social Communications, Partnership Communications & Community Engagement, and Internal Communications , ensuring consistent messaging, strong stakeholder relationships, and impactful storytelling aligned with business priorities. This role is both strategic and hands-on, requiring strong leadership, excellent judgement, and the ability to manage fast-paced, high-visibility communications across internal and external channels. What you will do: • Communications Strategy & Leadership • Develop and execute DANA’s integrated communications strategy across corporate, social, internal, and partnership communications to enhance brand’s trust and reputation. • Define team structure, goals, KPIs, and operating cadence to ensure high-quality execution and measurable impact. • Oversee all communication activities, including corporate communications, social communications, community building, internal communications, and strategic partnership functions. • Act as senior communications advisor to leadership and cross-functional stakeholders. •  Corporate Communications & Reputation Management • Lead corporate narrative development, positioning DANA as a trusted and innovative fintech leader. • Ensure consistent messaging and corporate branding across all communication channels. • Oversee media relations strategy, including press engagement, spokesperson preparation, and press materials (press releases, Q&As, media kits). • Manage reputation monitoring, issue management, and crisis communications planning and execution. • Build and maintain relationships with media outlets, key opinion leaders, shareholders, stakeholders, and partners • Social Communications & Digital Presence • Set strategy for DANA’s social media communications (corporate channel) — ensuring tone, consistency, and community engagement. • Oversee content planning and real-time social listening and response, including escalations and sensitive topics. • Partner with Marketing/Brand teams to align select messaging for corporate channel distribution and rollouts. • Handle conventional and social media crisis and issue management, including developing and implementing communication plans. • Partner with Customer Service teams to strategize, align, and execute high profile users complains/issues to minimize PR issues. • Partnership & Community Communications • Lead communications support for strategic partnerships (BicaraDANA and corporate partnerships) • Lead announcement strategy (story angles, press, social, exec messaging), ensuring partner alignment and brand integrity. • Lead strategic corporate flagship events to enhance DANA’s brand equity (e.g Sisberdaya, DANA Cup and DANA AI@Work) in the industry. • Lead Community Building initiatives with ecosystem partners such as users, techies and merchant communities. • Internal Communications • Build and execute internal comms strategy to strengthen employee engagement and alignment with company mission, business priorities and company culture. • Deliver consistent leadership communications (Town Halls, Monday Demo, internal announcements, crisis internal comms). • Support HR and leadership teams in building culture narratives and change communication efforts. Stakeholder & Cross-functional Collaboration • Work closely with Government Relations, CEO Office, Legal, Compliance, Risk, , HR, Marketing, Product, and Business teams. • Ensure communications are compliant, accurate, and aligned with regulatory expectations. • Team & Agency Management •  Lead, mentor, and build a high-performance data driven team; manage external agencies (PR, social, creative, monitoring). • Establish standards for messaging, crisis workflows, editorial quality, and speed-to-market. • Stay updated with industry trends and best practices to continuously improve communication efforts. • Measurement & Reporting • Own reporting for media impact, share of voice, sentiment, social metrics, internal comms engagement, and partnership comms outcomes. • Monitor and analyze communication metrics to measure the effectiveness of communication strategies. What you will need: • Bachelor's degree in Communications, Public Relations, or related field. • Master’s Degree in Marketing or Communications is a plus. • 10-15 years of experience in corporate communications or public relations, preferably in the FinTech or technology industry. • Proven track record of developing and executing successful communication strategies. • Strong leadership and management skills. • Excellent written and verbal communication skills in both English and Bahasa Indonesia. • Ability to work well under pressure and manage multiple projects simultaneously. • Highly experience in conventional media and social media crisis and issue management. • Knowledge of digital marketing and social media platforms. • Strong networking and relationship-building skills.