Job Opportunities API

Mission Context In this role, you will ensure smooth support for our customers by handling inquiries related to leasing/renting contracts—particularly regarding total loss cases and requests for contract-related documents . You will also contribute to the back-office team’s daily operational activities , ensuring efficient service delivery. Customer interactions will be managed through a combination of inbound calls and emails , requiring strong communication skills and a customer-first approach. Key Responsibilities • Respond to customer inquiries regarding leasing/renting contracts, with a focus on total loss cases and document requests . • Handle inbound calls and emails from end customers, ensuring clear, professional, and timely communication. • Support the back-office team with daily operational and administrative tasks. • Ensure customer satisfaction by providing accurate information and effective solutions. • Collaborate with team members to maintain smooth workflows and service continuity. Profile Requirements Education • Bachelor’s degree or equivalent experience. Languages • Dutch: Good knowledge (understanding, speaking, writing). • French: Good knowledge (understanding, speaking, writing). • English: Good knowledge (understanding, speaking, writing). Technical Experience • Familiarity with Miles and/or AS400 systems is a strong advantage. Business Experience • Knowledge of car leasing and renting processes . • Strong customer orientation with excellent communication skills. • Proven problem-solving abilities to manage complex inquiries effectively. Soft Skills • Team player, willing to collaborate and share knowledge. • Eager to learn and adapt in a dynamic environment. Working Conditions • Location: Belgium • Telework: 50% on-site & 50% remote (hybrid model)