Job Opportunities API

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values • Inclusive – we succeed together • Trusting – we choose to trust each other • Customer committed – we put customers at the heart of our decisions • Future Focused – we accelerate change • Curious – we turn knowledge into action Role   Overview As a   Customer Success Manager , you will serve as the primary advocate and strategist for clients in the trading arena—particularly those focused on short-term, real-time markets.   You’ll   work autonomously and proactively, partnering with cross-functional teams to help energy traders, risk managers, and analysts unlock value from our tools and data   across the busine ss .   You’ll   lead QBRs, success planning, playbook   execution and   development, training sessions,   coordinate   presentations   and other value add engagement   and ensure   our clients see immediate, impactful results. Key Responsibilities • Build and nurture   strategic relationships   with short-term, real-time focused clients (e.g., traders, risk teams,   and   market analysts). • Plan and e xecute   Quarterly Business Reviews (QBRs)   and develop   customer success plans , emphasizing actionable outcomes and ROI. • Create and   maintain   customer playbooks   tailored to real-time trading workflows and responsive data needs. • Facilitate   client onboarding and live training sessions   to ensure users integrate our insights into their workflows. • Serve as the   voice of the customer , driving cross-functional alignment—including support, product, analytics, and tech teams—to resolve issues and capture opportunities. • Proactively   monitor   customer health metrics , usage data, and feature engagement; escalate and mitigate risks to prevent churn. • Identify   expansion opportunities through   deep   understanding of clients’ evolving workflows and   technology   needs. • Act as an internal educator, sharing client challenges and feature requests with the broader team to inform product development. Essential Competencies & Experience Technical & Industry Expertise • Deep experience engaging with the   trading community , especially within   oil, gas, and power   markets. • Strong knowledge of   real-time and short-term energy markets , data use cases, and volatility drivers. • Comfortable explaining technical concepts and tools (e.g., APIs, data feeds, analytics platforms) to both technical and business stakeholders. Customer Success & Strategic Thinking • Proven   track record   with   QBRs, success planning , and developing scalable   playbooks   for complex customer profiles. • Highly   proactive , with a “self-starter” mindset—capable of working independently, managing priorities, and driving outcomes. • Skilled at   problem-solving , with the ability to navigate fast-paced, high-stakes customer environments. Relationship & Communication Skills • Exceptional   relationship-building   skills—able to connect with traders, analysts, and power market stakeholders. • Effective   communicator , both oral and written; skilled at translating data/technical offerings into business value. • Empathetic, patient, and   responsive—especially under pressure, adapting to client urgency and real-time demands. Cross-Functional Collaboration • Experience working in   matrixed environments   and have evidence of   flourish ing   in   collaborative settings alongside   sales ,   product/ research ,   product specialists,   and   suppor t. • Able to balance SLA-driven expectations and short-response timelines with strategic, long-term engagement. Why Wood Mackenzie? • Join an industry-leading team delivering insights that shape global energy markets. • Advance your career in a fast-evolving, impactful space—helping clients solve real-time market challenges. • Be   part of a supportive culture that values autonomy, collaboration, and innovation. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity) , national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov