Job Opportunities API

A Place for Mom is building the future of aging care, and design is central to how providers, families, advisors, and APFM teams navigate that experience. We are looking for a Lead Product Designer to own product design for Provider Experience as APFM builds more connected provider-facing products, capabilities, and workflows across Senior Living and Home Care. APFM is organizing around the two customers that define our marketplace: families navigating care decisions and providers delivering care. Evolving toward a more connected experience across the full care placement journey. This role is for someone who is curious about where product design is going, not only where it has been. We do not expect anyone to have ten years of experience with tools that are only beginning to emerge. We do expect you to be actively experimenting with AI tools, learning where they help, where they fail, and how they can create leverage without replacing judgment, craft, accessibility, ethics, or deep user understanding. You will partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to shape workflows that help providers grow, manage their APFM partnership more effectively, and support families moving through high-stakes care decisions with confidence. Who you are: You are a high-agency builder: someone who moves toward ambiguity, takes ownership without waiting for perfect direction, and uses design, data, and AI-native tools to make the team move faster and raise the quality of the work. You care about users, business outcomes, product quality, and team momentum. You have strong design judgment, but you are not precious about process. You know when to prototype, when to simplify, when to push for a better system pattern, and when to help the team make a pragmatic decision. You are curious about tools like Figma Make, Figma Agents (yes, this came out only recently), Claude, ChatGPT, Codex, Cursor, MCP-enabled workflows, v0, or similar tools, and you have probably tried some of them before they were fully ready. You understand that these tools can accelerate exploration, synthesis, prototyping, and production, but that they also introduce limitations, quality risks, trust concerns, and new responsibilities for designers. You bring strong interaction design, information architecture, systems thinking, and product judgment to complicated domains. You can work across provider-facing workflows, partner tools, marketing and lifecycle touchpoints, and internal systems that support the provider experience without losing sight of the broader marketplace journey. What you will do: Lead design for Provider Experience - Own end-to-end product design for Provider workstreams, from discovery and journey mapping through prototypes and production-ready design, including provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve families more effectively. - Translate marketplace, partner, and operational complexity into intuitive workflows for internal and external users. - Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope. - Design for trust, clarity, speed, and usability in workflows where users need accurate information and confident next steps. Shape product direction with evidence - Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to guide design decisions. - Identify high-leverage opportunities where better provider workflows can improve customer outcomes and business performance. - Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders. - Help teams understand not only what should ship, but why it matters. Raise the