Job Opportunities API

Position Summary The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager. Job Posting Deadline Applications for this position will be accepted until August 16, 2026. Essential Job Functions/Key Job Responsibilities • Update and complete Training Manuals and SOP’s • Initiate and lead cross shift training sessions • Train new agents and offer refresher training to tenured staff • Act as the MOD when needed and assist with guest-related issues • Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads • Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary • Greet guests and maintain a friendly and helpful attitude when dealing with guest needs • Coordinate with other departments daily needs or special requirements for all hotel guests • Assist in emergency and security procedures as directed by management • Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand • Other duties as assigned