Job Opportunities API

Organizational Overview Upward Bound House   (UBH)   is   dedicated to  ending   the   circle  of  intergenerational   family homelessness.   We   compassionately  provide   a  continuum   of  services   ranging   from   crisis   housing   to   per manent   housing   and   homelessness   prevention .     With over  30  years  of  ex per ience   in family homelessness,   UBH   is   a  leading   services  provider,   contributing   to   and advocating   for lasting   solutions to end family homelessness.   Our   diverse   team is   passionate   about   our mission. We seek   employees who are   passionate   about   serving   and   making   a  difference   in the   lives   of  others. Summary The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role  maintains  accountability for resident staff, specialized service providers, volunteers, and program partners to ensure  optimal  client outcomes and program success. ESSENTIAL   FUNCTIONS Program Leadership and Stakeholder Coordination • Serve as primary point of contact for facility o per ations and client services • Coordinate and  maintain  accountability for: • Resident Manager (facility o per ations and client compliance) • Employment Specialist (client employment services and outcomes) • Clinical Representative (mental health services and interventions) • Volunteers (program activities and support services) • Pantry Coordinator (food security and distribution) • Lead weekly program coordination meetings with all stakeholders • Facilitate communication and collaboration between all service providers • Monitor and evaluate service delivery effectiveness across all program components Case  Management and Client Services • Maintain primary  caseload  for all clients at the facility • Conduct comprehensive client assessments and develop individualized service plans • Provide crisis intervention and emergency response as needed • Ensure pro per  documentation and maintenance of client files • Coordinate client referrals to internal and external services • Monitor client progress and adjust service plans accordingly Quality Assurance and Program Development • Support Program Manager in st rate gic planning and program enhancement • Conduct regular quality assurance reviews of all program components • Monitor and report on program outcomes and contract compliance • Identify  and implement program improvements • Develop and  maintain  program policies and procedures • Ensure compliance with all funding requirements and regulations Community Relations and Partnerships • Establish and  maintain  relationships with community partners • Coordinate with external service providers and stakeholders • Represent the program at community meetings and events • Develop and  maintain  referral networks • Facilitate client connections to community resources Facility Support and O per ations • Collabo rate  with Resident Manager on facility needs and client concerns • Oversee implementation of house rules and program policies • Coordinate with maintenance staff on facility upkeep • Support critical incident response and resolution • Ensure facility compliance with health and safety standards Training and Development • Provide guidance and support to all program staff and volunteers • Develop and conduct training sessions as needed • Stay current with best practices in homeless services • Share knowledge and  ex per tise  with team members • Participate in professional development opportunities QUALIFICATIONS • Bachelor 's Degree in Social Work , Psycho logy, or related field ;   Master 's Degree   preferred . • Minimum of   three   years’ ex per ience in homeless services, with at least two   years   lead   ex per ience   preferred. • Demonst rate d   ex per tise   in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction • Strong leadership abilities • Excellence in crisis management and problem-solving • Exceptional organizational and time management skills • Su per ior written and verbal communication abilities • Proficiency   in data analysis and outcome measurement • Ex per ience with program development and quality assurance • Bilingual (English/Spanish) preferred • Advanced   proficiency   in HMIS and MS Office Suite MANDATORY  REQUIREMENTS • Employment   Eligibility   Verification • Reliable   transportation • Updated   tuberculosis  test • Successful   completion   of   background   screening. • CPR/First   Aid   training • Must have Valid   CA   Driver's   License • Must provide proof   of   insurance   coverage • Must   be  able to   qualify   for   UBH   drivers’   insurance   coverage BENEFITS • Competitive salary based on ex per ience and qualifications. • Health, dental, and vision insurance options. • Retirement savings plan . • Paid time off and holidays . • Opportunities for professional development and growth within the organization. PHYSICAL   DEMANDS, ENVIRONMENTAL CONDITIONS,   EQUIPMENT The   physical   demands   described   here   are   representative   of   those   that   must   be   met   by   an   employee   to   successfully  per form   the   essential   functions   of  the   job.   Reasonable   accommodations   may  be   made   to   enable   individuals   with   disabilities   to   per form   the   essential   job   functions.   Employee   may   be   in   contact   with   individuals   and families   in crisis   who   may  be   ill,   using   substances   and/or not   attentive   to   per sonal   health and   safety   for   themselves.   The   employee   may   ex per ience   a   number   of   unpleasant   sensory   demands   associated   with   the   client’s   use   of   alcohol   and   drugs,   and   the   lack   of   per sonal   care.   The   employee   must   be   ready   to   respond   quickly   and   effectively   to   many   types   of   situations,   including   crisis   situations   and   potentially   hostile   situations Reasonable   accommodations   may   be   made   to   enable   individuals   with   disabilities   to   per form   the   essential   functions .     If   you   require   an   accommodation ,   please   make   sure   to   inform   the   Human   Resources   Department   by   the   first   week   of   employment.   If   an   accommodation   is   not   required   at   the   time   of   employment,   but   is   later   required ,   you   must   inform   the   Human   Resources   Department   of   the   need   for   accommodation   at   the   time   it   is   needed.