Job Opportunities API

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?   This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE solutions.  The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations.  As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.  Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization.    How will you make an impact?        Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)   Designs change strategy across people, process & technology   Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects   Builds long-term relationships with customers, becoming a trusted advisor   Organizes and guides application and domain business consultants through program leadership   Provides individual accountability toward assurance of customer value realization   Identifies opportunities for additional engagements through service subscription renewals and business development   Key Responsibilities:   Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.   Discover, identify and create business cases for value of the product portfolio   Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise   Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement   Manage consulting program with continuous alignment with entire product implementation program   Establish and monitor progress toward business success criteria for each product and BU   Map business case into action items and solution design   Align launch strategy with use case and value priorities   Secure buy-in from different stakeholders (Internal and External)   Provide input into technical project plan, overlaying VRS activities   Single point of communication for business case activity and value realization   Hold all parties (customer included) accountable to agreed plan and pushes execution of action items   Expertly handle large scale customer engagements and the VRS Program with Customers   Provide expert guidance and deliver strong advisory best prac