Job Opportunities API

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town, however national travel is required. Key Responsibilities • Design and Facilitate Learning Programmes • Develop and design engaging learning content. • Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence. • Conduct in person onboarding and ongoing training sessions. • Ensure optimal functionality and content relevance on digital learning platforms • Ensure all content is up to date and relevant. • Maintain and update the annual learning calendar. • Event Facilitation • Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight. • Ensure smooth execution and learner engagement during events. • Assessment and Feedback • Evaluate learner performance through assessments and observations. • Provide constructive feedback to support individual development. • Evaluation and Continuous Improvement • Develop tools to assess the impact of learning initiatives. • Gather feedback from learners, managers, and customers to refine programmes. • Continuously adapt learning content to meet evolving business needs. • Learning Logistics and Coordination • Liaise with suppliers to source and prepare learning materials. • Organize venues, catering, and other logistics for in-person sessions. • Coordinate with operations teams to manage learner attendance and logistics. • On-the-Job Learning Support • Conduct store visits to observe and coach employees in real-time, aligning performance with company standards. • Offer actionable feedback to enhance customer engagement and sales effectiveness. • Compliance and Administration • Support SETA submissions by maintaining accurate training records. • Assist with HR related projects and initiatives as needed. Requirements • Articulate (Storyline) experience is preferred • 2–3 years’ experience in a retail or customer-facing environment. • Prior exposure to a training or facilitation role is advantageous. • Strong ability to design, deliver, and evaluate impactful learning programmes. • Excellent communication, facilitation, and interpersonal skills. • Creative and innovative mindset. • Willingness to travel locally as is required. • Passion for pet care and retail.