Job Opportunities API

Across Europe, fleets are under enormous pressure. Fuel costs are rising. Regulatory requirements are tightening. The shift to low-emission vehicles is accelerating. And yet around 70% of European businesses still manage their fleets manually, with spreadsheets, disconnected tools, and processes that were never built for this moment. Shiftmove exists to make this simple. We are a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets. Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place. About The Role As a ( Junior) Retention Specialist , you will walk into a vital role as the most important voice on the phone for our German-speaking customer base . Your core mission is focused directly on revenue protection and recovery, splitting your energy 50/50 between rescuing canceled contracts and proactively supporting our Prosumer & Fleet customers before they ever consider leaving. Because this is a Junior role within our Existing Business team, you will follow structured, straightforward processes daily. You will receive extensive training and daily coaching, giving you everything you need to become an independent retention champion within your first 90 days. You will create direct value for the company by turning challenging customer situations around, while conscientiously capturing insights that help our product and service teams continuously improve. What You'll Do Customer Winback : Reach out directly to customers who have canceled their contracts to actively listen to their concerns, address their issues, and present tailored offers to convince them to stay. Churn Prevention : Approach existing Prosumer and Fleet accounts proactively when they show signs of churn risk—such as low platform usage, to conduct satisfaction checks and secure long-term loyalty. Data Logging : Document all critical insights from your customer conversations into our CRM systems (Salesforce/HubSpot) to ensure our product teams have clean data for continuous optimization. Process Optimization : Collaborate closely with the broader Existing Business team to refine our conversation guides, discount structures, and winback strategies. Skill Development : Participate actively in regular training and communication coaching sessions to continuously level up your negotiation and conflict-resolution skills. What You'll Need to Succeed Customer-facing experience : entry-level experience in customer service, complaint management, telesales, support, or account management Language proficiency : fluent written and spoken German alongside professional English skills Administrative workflow : experience executing structured processes and documenting details accurately within business tools How You Work You maintain high energy and an empathetic, professional composure on the phone, genuinely viewing a customer's "no" as the starting point for an open conversation. You keep a cool head during high call volumes, seamlessly balancing active listening with clean, organized administrative follow-ups. Why Join Us? Master the art of negotiation : Gain top-tier communication, conflict resolution, and negotiation skills through structured coaching that will serve your entire career footprint. Direct business impact : See the immediate results of your daily work by tracking the revenue and customers you actively rescue and protect. Build products with real-world impact : We solve complex, everyday problems for thousands of busi