Job Opportunities API

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our  700+  team currently across  12  locations and  9  time zones. The Role The Junior Payment Operations Officer role is focused on achieving the key responsibilities listed below. This includes but is not limited to assisting in processing deposits and withdrawals as well as accurate and timely delivery response to internal staff and client email queries. The successful candidate is able to complete tasks within the specified time frame whilst maintaining a high level of accuracy. The successful candidate understands the importance of the Payment Operations function is relation to the client experience. They will also support the broader finance team as needed. Key Responsibilities Client Money: Daily manual funding methods are allocated to clients’ accounts within a timely manner Process all withdrawals within the day and ensure clients are informed once completed Liaising with banks and third-party payment providers as required Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly Compliance Policy, Fraud & AML: General transaction monitoring from an AML perspective Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team Monitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements Submitting Unusual Activity Reports (UAR) to Compliance when necessary Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines Ensure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions Monitoring and responding to Chargeback disputes Client and internal stakeholder communications: Action items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner Action items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA Action items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA Action items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process Download transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation Check that all deposits have been applied correctly, complete any payments and deposits where there were errors Process cash adjustments on a daily basis as required Miscellaneous duties: Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide i