Job Opportunities API

Alongside partners with organizations to drive digital transformation and build high-performing tech teams . We are looking for a Junior IT Operations Analyst to join a project at a company specializing in the management of financial markets. Responsibilities Ensure service availability through the control, maintenance, and monitoring of production and testing environments; Monitor, analyze, and resolve operational alerts and incidents; Investigate and resolve L1 and L2 automation failures; Manage different types of tickets, including incidents, changes, and service requests; Ensure the proper escalation of major incident processes within the defined SLAs; Create and maintain operational procedures and knowledge base articles; Work according to best practices and processes based on the ITIL methodology; Collaborate with different technical teams to ensure service stability.