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Junior IT Helpdesk Technician

iagjme
Companyiagjme
CategoryCustomer Support
LocationCape Town, Western Cape, South Africa
Remote—
EmploymentNot stated
LevelEntry
SalaryNot stated by the employer
Posted11 Jun 2026
Last verified4 Aug 2026
SourceEmployer ATS (oracle)
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Description
The purpose of the IT Helpdesk technician level one position is to provide day-to-day technical support to all internal users under the Hollywood Group. Expertise required to support all IT Helpdesk services through an ITSM ticketing system. Provide remote desktop support for Windows applications including VoIP, Surveillance, Network faults, and user administration, and respond to customer queries as a first point of contact while adhering to all policies and procedures of the IT Helpdesk Department.