Job Opportunities API

Position: Junior Customer Service Representative Job Description: About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication. What You Will Do As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your responsibilities will include: • Managing the order-to-invoice process • Communicating with customers and suppliers via email and phone • Providing after-sales support to business customers • Managing customer orders and maintaining order accuracy • Monitoring and handling backlog alerts and requested backlog changes • Supporting customer reserved inventory management • Cooperating closely with Sales, Assets, and Logistics teams • Driving on-time delivery performance in line with customer and company goals • Building customer satisfaction through proactive communication and problem-solving • Contributing to process efficiency and continuous improvement This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based. Who You Are You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment. This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support. Skills & Experience Required • English at B2 level, both written and spoken • Strong communication and coordination skills • Customer-oriented mindset • Accountability and attention to detail • Ability to work effectively as part of a team Nice to Have • Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role • Good knowledge of MS Office applications • Good knowledge of Microsoft Excel • Polish language skills What We Offer • Premium Medical Care programme, including a dental package • MyBenefit System, including a MultiSport Card and vouchers • Career development opportunities in a rapidly growing international environment • Dynamic and collaborative workplace with a friendly atmosphere Who Are We? As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry. Please submit your CV in English. #LI-JN #LI-hybrid Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Sales