Job Opportunities API

Italian Customer Technical Advisor & Inbound Sales About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading brands across the continent. With a strong track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, supportive, and fully guided candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're genuinely excited about. Job Overview We are currently seeking a motivated and customer-focused Italian-speaking professional to join our client's dynamic team in Athens, Greece, in the role of Italian Customer Technical Advisor & Inbound Sales. This is an outstanding opportunity for Italian speakers who are passionate about consumer electronics and enjoy combining technical problem-solving with consultative sales in a fast-paced, on-site environment. If you are looking for Italian-speaking jobs that offer real career growth, a vibrant international workplace, and a life-changing relocation experience, this Italian Customer Technical Advisor & Inbound Sales position in Greece is the perfect next step for you. Key Responsibilities Respond promptly and professionally to inbound contacts from Italian-speaking customers seeking technical support and product guidance across a leading consumer electronics portfolio. Diagnose and resolve technical issues related to consumer electronics devices — including smartphones, tablets, laptops, smart home products, and accessories — through clear and empathetic communication. Identify customer needs during every interaction and leverage inbound sales opportunities to recommend suitable consumer electronics products, upgrades, and service plans. Guide customers through product setup, configuration, troubleshooting procedures, and warranty processes in a clear and reassuring manner. Accurately log all customer interactions, technical cases, and sales activity within the company's CRM system, ensuring full compliance with data handling standards. Collaborate closely with internal escalation teams to ensure complex technical issues related to consumer electronics are resolved efficiently and to the customer's satisfaction. Stay up to date with the latest product launches, firmware updates, and innovations within the consumer electronics industry to provide accurate and informed support. Consistently meet and exceed individual KPIs for customer satisfaction, first-contact resolution, and inbound sales conversion rates.