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Italian Customer Care Agent | E-Commerce About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported recruitment experience from first contact to your very first day on the job. At Mercier Consultancy Group, your career success is our mission — and we go above and beyond to make it happen. Job Overview Mercier Consultancy Group is currently seeking a passionate and customer-focused Italian Customer Care Agent | E-Commerce to join a leading international client operating in the Consumer Electronics industry — one of the most dynamic and fast-paced sectors in today's global market. This is a fully remote position based within Greece, making it one of the most exciting Italian-speaking jobs available for professionals looking to build a meaningful career in the heart of Southern Europe. If you are fluent in Italian and have a genuine enthusiasm for consumer technology, online shopping experiences, and delivering outstanding customer service, we want to hear from you. Key Responsibilities Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to consumer electronics products, e-commerce orders, and digital services via phone, email, and live chat. Assist customers with product selection, technical specifications, compatibility questions, and usage guidance for a wide range of consumer electronics items including smartphones, laptops, audio equipment, and smart home devices. Manage and resolve order-related issues such as tracking, delays, returns, exchanges, and refunds in a timely and professional manner. Troubleshoot basic technical concerns related to consumer electronics purchases, escalating complex cases to the appropriate specialist team when necessary. Maintain accurate and detailed records of all customer interactions and transactions within the company's CRM system, ensuring full compliance with internal quality standards. Proactively identify opportunities to enhance the customer experience by providing personalized recommendations and up-to-date information on promotions, new product launches, and warranty policies. Collaborate with internal teams including logistics, technical support, and quality assurance to ensure swift and satisfactory resolution of customer concerns. Consistently achieve individual performance targets and contribute to a positive, high-performing team environment within the consumer electronics e-commerce support division.