Job Opportunities API

Description About CLS Health CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! Job Overview: We are seeking a dedicated and skilled Level I Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care. Responsibilities: • Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers. • Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure. • User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems. • Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues. • Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment. • Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency. • Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions. • Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information. • Travel to other CLS Health locations Benefits: • 401(k) • 401(k) matching • Dental Insurance • Disability insurance • Health insurance • Life insurance • Paid time off • Vision insurance Requirements • Must have CompTIA A+ and preferably Network + • Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems. • Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds. • Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. • Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users. • Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities. • Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff. • Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment. • Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA. • Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.