Job Opportunities API

Our client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Duties include: • Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.). • Case management for standard users, VIPs, and senior management at their facilities and other locations, resolving them remotely. • On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request. • Preparation of videoconferencing rooms with user profiles and, in the event of an incident, opening a case with the service provider. • Support for senior management videoconference meetings. • Reconfiguration of equipment. • Being present during supplier visits to complete tasks and show them the facilities. • Configuration of mobile and landline phones. Activation of SIM cards and coordination with the local supplier when necessary. • Deletion or cleaning of data from updated equipment at your facilities, according to Company procedures. • Maintenance and inventory control. • Follow-up on escalated cases. • Physical inventory of devices. • Support for local suppliers.