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Covera Health is a healthcare quality improvement company that partners with employers, payers, and healthcare organizations. This IT Systems Engineer role involves owning day-to-day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while improving the reliability, security, and maturity of the internal IT environment. What You'll Do • Own Level 1 through Level 3 IT support across Mac and Windows environments, including troubleshooting, password resets, and general user support • Manage user provisioning, deprovisioning, onboarding, and offboarding across Google Workspace, Slack, Jira, and other business applications • Administer and support core SaaS platforms including Google Workspace, Slack, Atlassian tools, Zoom, Adobe, and 1Password • Support endpoint management and security through MDM platforms, device compliance, patching, and endpoint protection tools • Manage VPN access, DNS, networking issues, identity and access management including SSO and MFA, and datacenter infrastructure with occasional onsite visits • Automate repetitive IT workflows using Bash, PowerShell, Python, or similar tools to improve consistency and reduce manual work What You Need • 3–5+ years of experience in IT support, systems administration, or similar hands-on technical support role with ability to operate independently • Strong Mac and Windows troubleshooting experience, including laptops, operating systems, software support, and user-facing technical issues • Experience managing user lifecycle workflows including onboarding, offboarding, provisioning, and deprovisioning • Hands-on administration experience with Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and related SaaS applications • Working knowledge of networking fundamentals including VPNs, DNS, remote access, and connectivity troubleshooting • Experience with endpoint management, MDM platforms, device compliance, patching, and endpoint security tooling • Experience automating repetitive IT workflows using Bash, PowerShell, Python, Zapier, or similar scripting tools • Familiarity with HIPAA and SOC 2 compliance practices • Willingness to support the Secaucus, NJ datacenter as needed with occasional onsite visits Nice to Have • Familiarity with FleetDM, Jamf, Intune, or similar MDM platforms • Knowledge of Bitdefender or similar cloud-managed endpoint protection tools • Familiarity with Tailscale or similar VPN solutions • Exposure to Snipe-IT or similar IT Asset Management (ITAM) platforms • Exposure to Azure / Office 365 environments including Entra ID federation or hybrid identity environments • Familiarity with Linux systems, physical servers, networking hardware, or datacenter operations • Experience supporting office AV systems including Google Meet rooms or similar conferencing environments • Knowledge of API-based workflow automation, no-code/low-code automation tools, or Python scripting in addition to Bash or PowerShell $105,000–$125,000 base salary in addition to discretionary bonus and comprehensive benefits package including medical, vision, dental, flexible time off, 16 company holidays, 401(k), annual professional development stipend, and annual wellness stipend