IT Support Technician - Cheshire
Adria Solutions
| Company | Adria Solutions |
| Category | Skilled Technician |
| Location | Alderley Edge |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 9 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
IT Support Technician - Near Wilmslow, Cheshire
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
• Respond to and resolve technical queries and incidents, owning the resolution process.
• Prioritize incoming support requests effectively.
• Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
• Drive service improvements and contribute to process enhancements.
• Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
• Ensure all service-level agreements (SLAs) are met.
• Escalate technical issues as required.
• Perform routine software and hardware configuration and installations.
• Deliver excellent customer service, ensuring users are updated throughout the resolution process.
• Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
• Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
• Experience with Azure Active Directory maintenance.
• Desktop support experience for Windows 11 and macOS systems.
• Device management and monitoring experience, including Entra ID.
• ITIL Foundation knowledge, ideally certified.
• iOS/iPhone/iPad support and configuration.
• Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
• LAN/WLAN administration (HP Procurve, Cisco Meraki).
• VOIP telephony systems (RingCentral, 3CX).
• Mobile device management experience.
Benefits:
• Training and Development opportunities
• 4 days office based - 1 day remote
• Onsite Parking
Interested? Please Click Apply Now
IT Support Technician - Near Wilmslow, Cheshire