Job Opportunities API

Working at client’s premises in London for this MSP 2 days a week (Monday and Tuesday) and rest of the week at MSP’s Bedford office. Travel costs paid. Key Responsibilities: • Use of AD for onboarding personnel. • Deliver high-quality remote & on-site support on various technical issues and problems. • Responding appropriately to and effectively resolving client issues, queries or incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. • Application troubleshooting. • Produce and keep up-to-date documentation on client’s systems. Required skills and capabilities: • Recent experience providing IT Support in a commercial environment. • IT certifications such as MCP, CCNA CompTIA would be an advantage. • Technical on-site support. Essential individual attributes: • Good technical understanding of current leading technologies & solutions. • Ability to prioritise workloads under pressure and ensure deadlines are met. • Excellent organisation, decision-making, judgement and planning skills. • Great customer relations skills to understand client’s needs, concerns and requirements. • Process-focused. • Flexible, calm and approachable, ‘can do’ attitude. • To be reliable and honest. • Ability to work well within a team, supporting other team members. • Willingness to learn and gain relevant accreditations. Experience supporting: • Microsoft 365 Administration and Troubleshooting • Desktop Operating systems inc Windows 10/11 • Office Applications