Job Opportunities API

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. Curious how Shared Services fits into Red Ventures? Click here .  We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.  What You’ll Do: Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations) Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success What We’re Looking For: Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting) Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives Self-starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals Demonstrates professional maturity and a team-oriented mindset, with an interest in mentoring others and contributing to team growth Willingness to participate in an on-call shift rotation as part of regular support coverage Compensation: Total Cash Compensation Range: $26.44/hr - $33.00/hr Actual compensation varies based on location, experience, and qualifications. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.&nbs