IT Support Desk Technician
Pierce Technology Corp
| Company | Pierce Technology Corp |
| Category | Skilled Technician |
| Location | Fargo |
| Remote | On-site (inferred) |
| Employment | Full-time |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 11 May 2026 |
| Last verified | 11 Aug 2026 |
| Source | Employer ATS (workable) |
Description
Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security. Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms. Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment. Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity. Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills. Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation. Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures. Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies. Requirements Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security. Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms. Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment. Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity. Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills. Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation. Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures. Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.