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IT Support Desk Technician

Pierce Technology Corp
CompanyPierce Technology Corp
CategorySkilled Technician
LocationFargo
RemoteOn-site (inferred)
EmploymentFull-time
LevelNot stated
SalaryNot stated by the employer
Posted11 May 2026
Last verified11 Aug 2026
SourceEmployer ATS (workable)
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Description
Technical Expertise:  Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security. Software Proficiency:  Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms. Specialized Troubleshooting:  Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment. Security & Integrity:  Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity. Experience:  Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills. Communication & Service:  Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation. Regulatory Compliance:  Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures. Professional Mindset:  A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies. Requirements Technical Expertise:  Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security. Software Proficiency:  Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms. Specialized Troubleshooting:  Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment. Security & Integrity:  Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity. Experience:  Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills. Communication & Service:  Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation. Regulatory Compliance:  Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures. Professional Mindset:  A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.