Job Opportunities API

• IT Support Assistant Purpose of the Job: The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology department. This role serves as a welcoming first point of contact for walk-in support requests, assists with equipment deployment and inventory management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties. Essential Responsibilities Technical Support • Assist walk-in visitors with basic IT-related questions and technical issues. • Respond to Tier 1 support requests submitted through the IT ticketing system. • Troubleshoot common hardware, software, printer, mobile device, and account-related issues. • Escalate complex or unresolved issues to appropriate IT team members. • Provide excellent customer service while maintaining a positive and professional attitude. Equipment & Asset Management • Receive, inspect, and unbox newly delivered technology equipment. • Assist with inventory tracking, labeling, and organization of IT assets. • Prepare computers, peripherals, and other devices for deployment to team and ministries. • Maintain an organized and clean equipment storage area. Administrative & Operational Support • Assist the Administrative Assistant with stocking workroom refrigerators and other supply areas as needed. • Assist the Administrative Assistant with maintaining the cleanliness and organization of shared workspaces. • Support department projects and office operations as assigned. Professional Development • Learn and become familiar with the organization's IT systems, applications, and support processes. • Develop technical knowledge and troubleshooting skills to improve support response effectiveness. • Participate in team meetings, training sessions, and ongoing learning opportunities. Additional Responsibilities • Follow established IT policies, procedures, and security standards. • Perform other duties as assigned to support the IT department and organizational objectives. Qualifications • High school diploma or equivalent. • Basic understanding of computer hardware, software, and mobile devices. • Strong customer service and communication skills. • Ability to learn new technologies and systems quickly. • Strong organizational skills and attention to detail. • Ability to lift and move technology equipment and packages as needed. Attributes • Fun / Enjoyable • Excellent interpersonal skills • Life-giving attitude • Loyal and possesses a servant's heart • Must be committed to the vision of Highlands to fulfill the Great Commission with integrity and passion • Strong written, oral communication, and interpersonal skills • Daily contact with members of IT team • Works and frequently connects with all Highlands teams and other ministries and their leadership.