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Job Title: IT Support Analyst (On Site) Infopro Digital, the B2B group specialising in information and technology, is currently looking  for a IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds   Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Key Accountabilities: Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Whilst the role is based in Ellesmere Port, there is also a requirement to provide ad hoc support to another Infopro Digital company, based in Leeds. There will be a requirement for you to visit the Leeds site approximately once a month. Requirements Essential Skills & Experience: Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Stro