Job Opportunities API

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview The Senior IT Systems Support Specialist supports the company’s corporate IT infrastructure, including Windows and macOS devices, mobile devices, Microsoft 365, telephony, servers, networks, and related systems.   This is a hands-on role focused on endpoint deployment and management using NinjaOne, Microsoft Intune, and Windows Autopilot. The position requires an experienced IT professional who can work independently, resolve complex issues, manage projects, serve as a technical escalation point, and mentor junior team members.   Although this is not a cybersecurity role, the Specialist must follow and reinforce established security baselines in daily IT operations.     Core Responsibilities  Administer Windows and macOS devices, applications, deployment profiles, policies, and patches using NinjaOne, Intune, and Autopilot. Support the IT Help Desk function serving more than 1,000 end users. Troubleshoot complex endpoint, Microsoft 365, account, authentication, network, and application issues.  Manage Active Directory users, groups, permissions, and Microsoft Entra ID accounts.  Support Exchange Online, Outlook, Teams, SharePoint, OneDrive, calendars, and distribution groups.  Manage IT infrastructure projects from planning through implementation, documentation, and ongoing support.  Serve as a technical escalation point and mentor junior IT team members.  Ensure timely resolution of approximately 75 or more tickets per month and completion of two or more projects per quarter.  Participate in an after-hours on-call rotation approximately once every eight weeks.  Support endpoint protection and vulnerability-management platforms, preferably Sophos Central and Rapid7.  Assist with IT asset management, device lifecycle management, and inventory control.  Represent IT professionally in meetings with employees, executives, vendors, and clients.    Required Technical Experience   5+ years of hands-on experience supporting and managing Windows and macOS environments.  Windows 10 and Windows 11 administration and troubleshooting.  macOS administration and command-line troubleshooting.  Operating system, application, policy, and patch deployment.  NinjaOne, Microsoft Intune, and Windows Autopilot.  Active Directory, Microsoft Entra ID, MFA, and single sign-on.  Microsoft 365 administration and end-user support.  PowerShell scripting and administration.  Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and SSL/TLS.  Endpoint security, disk encryption, and device-compliance con