Job Opportunities API

Description Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team. In this role, you will: • Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms. • Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution. • Manage employee system and application access , ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards. • Partner with vendors and internal teams to troubleshoot issues and improve service delivery. • Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department. Requirements We're looking for someone who has: • Associate's Degree in Information Technology, Business, or a related field (or equivalent experience); Bachelor's Degree preferred. • At least two years of technical support/help desk experience. • At least two years of customer service experience. • Strong troubleshooting, problem-solving, and communication skills. • Experience supporting computer hardware, software, operating systems, and user access management. Preferred Qualifications • Credit Union or financial institution experience. • Experience supporting digital banking platforms. • CompTIA A+, Security+, Microsoft IT Support, or similar certifications. • Experience mentoring team members and collaborating across departments.