Job Opportunities API

Device Management and Technical Support • Set up, configure, maintain, and troubleshoot employee laptops, iPads, desktops, and related equipment. • Prepare laptops for employee use, including installing Windows, configuring software, upgrading RAM, refurbishing devices, and completing basic hardware setup. • Assist with onboarding and offboarding technology processes, including account setup, device preparation, access changes, and deactivation. • Provide day-to-day technical support for employees experiencing hardware, software, device, connectivity, or access issues. • Support iPad setup, deployment, configuration, monitoring, and troubleshooting. • Manage equipment requests, replacement needs, and general device performance concerns. • Support technical issues and coordinate repairs as needed for office equipment and security-related devices, including printers, doorbells, and cameras. • Conduct quarterly employee surveys to assess the condition and performance of iPads, desktops, laptops, and other company technology. • Maintain accurate records of assigned equipment, inventory, repairs, and device status. Mobile Device Management and Remote Access • Implement, manage, and maintain mobile device management systems such as JumpCloud, Jamf, or similar platforms. • Oversee centralized user and device management across company devices. • Configure systems to allow remote lock, disable, or erase capabilities for lost, stolen, or compromised laptops and devices. • Support remote assistance tools to troubleshoot employee technology issues. • Manage patching and updates, including automated Windows updates and device security updates. • Support improved device security, access control, and endpoint compliance. • Assist with purchasing and inventory tracking within Jamf or related device management systems. Employee Ticketing and IT Support Processes • Set up, manage, and monitor an employee IT ticketing system. • Ensure employees have a clear process for requesting technical support, reporting issues, and requesting equipment. • Track, prioritize, and resolve employee IT tickets in a timely and professional manner. • Identify recurring issues and recommend process improvements or system changes to reduce future support needs. Software Systems and Vendor Management • Provide software technical support for company systems and tools, including RingCentral and other operational platforms. • Monitor software pricing, subscriptions, contracts, renewals, and vendor relationships. • Assist in evaluating technology vendors and software tools for cost, effectiveness, compliance, and operational fit. • Support planning and execution of IT-related software transitions, including the STEPS Behavioral Health domain transition project. • Provide oversight of systems such as Techloq filtering, VPN, or similar web/content tools. Automation and Process Improvement • Develop, maintain, and improve automation tools that reduce manual administrative work and increase operational efficiency. • Maintain and run the monthly OIG Search automation, which checks STEPS providers to confirm whether they are permitted to bill Medicaid. • Continue development and ongoing operation of the NPI Search automation, which checks STEPS providers’ NPIs in the Maryland Medicaid database for provider enrollment status. • Identify additional opportunities for automation across IT, compliance, credentialing, operations, and administrative workflows. • Document automation processes, schedules, outputs, and escalation steps. IT Security, Compliance, and Risk Mitigation • Support HIPAA-conscious software oversight, technology risk mitigation, and secure computing practices. • Assist in completing the annual IT and security risk assessment. • Complete periodic access management audits to ensure appropriate access. • Monitor and support network security considerations, including firewall-related needs and basic security controls. • Help ensure employee devices, software tools, and access practices align with company security expectations. • Support phishing awareness, safe computing practices, and employee education around technology risks. • Coordinate with leadership on security-related IT projects, vulnerabilities, and improvement plans. Communication and Employee Education • Prepare a quarterly IT newsletter for employees covering topics such as phishing awareness, safe computing practices, device care, technology updates, and how to contact IT for support. • Communicate technical information to employees in a clear, approachable, and professional manner. • Create or maintain basic IT documentation, guides, checklists, and employee instructions as needed. IT Project Support and Oversight • Oversee or assist with IT projects that improve company systems, security, efficiency, and employee support. • Support planning for the STEPS Behavioral Health domain transition. • Coordinate timelines, tasks, and communication for assigned technology projects. • Identify risks, dependencies, and resource needs for IT initiatives.