Job Opportunities API

IT Roaming Engineer – Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers’ needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: • A competitive salary and company car • Training opportunities set out with a clear training structure • Progressive working environment with access to voice your opinions to decision makers • 25 days holiday plus bank holidays • Your birthday off • Flexi health plan cover and access to a range of Health Benefits • IT purchasing scheme • Company pension • An active Social Committee who plan monthly competitions and events • A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: • Responsible for provision of second line technical support to the customer. • Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements. • Identify areas of improvement and make recommendations to appropriate parties. • Use of Tailor Made software to manage, monitor and respond proactively to customer incidents. • Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. • Achieving agreed and contracted SLAs. • In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. • Working with 3rd parties to provide incident support through to resolution with customer specific applications. • Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals. • Undertake equipment builds and installations as and when required. • Ensure all activities are aligned with ITIL procedures. • Any other ad hoc duties as and when required. Your previous experience: • Experience with a service desk ticketing system • If you have experience in any of the below, we’d like to hear from you (not all required): • Windows Desktops configuration and support experience • Windows Server configuration and support experience • Office 365 support experience • Microsoft Exchange configuration and support experience • Active Directory configuration and administration • VMware support experience • Citrix support experience • Strong networking skills • ITIL knowledge Essential Skills: • Excellent communication skills • Organisational skills • Results driven with a proven track record of achieving • Team player • Self-motivated and proactive • Ability to be resilient and to work under pressure