Job Opportunities API

Description We exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ . What Current Employees are Saying “Knowing and seeing leadership hold true to the vision of the Ministry is refreshing.” “My work here is directly impacting someone’s life in a positive way.” “What I do empowers the front-line staff to reach lives with the Gospel of Jesus Christ.” “In a world without conviction, Jubilee upholds conviction and places Christ at the center.” Why Join Us? Positive and Faith-filled work environment Work for a meaningful purpose Support Life Change through the Gospel of Jesus Christ Make a real difference behind the scenes Be part of a mission-driven team Prayer and Devotions with your Co-workers Small, tight-knit team Set schedules Jubilee is seeking a versatile, proactive, and completely self-reliant IT Operations Coordinator to serve as our solo, one-stop shop for support for all technology. In this role, you aren't hidden away in a back server room; you are a vital, visible part of our daily operations. You will own our entire IT ecosystem from top to bottom—handling everything from immediate Tier 1 user support and physical cable running to high-level network engineering, Active Directory management, and infrastructure planning. The ideal candidate doesn't just apply "band-aid" fixes. We are looking for a true problem solver who performs root cause analysis to ensure that when a technical glitch occurs, it is the last time. Technical Support (Tiers 1–3) • Serve as the main point of contact for all technical issues via tickets, email, phone, and walk-ups. • Support, guide, and resolve issues for literally anything that plugs into a wall. • Dig deep into systemic technical issues to find the root cause and implement permanent fixes rather than quick, temporary workarounds. Systems & Network Administration • Fully manage and maintain Microsoft 365, Exchange, file permissions, and Active Directory. • Act as the onsite Network Engineer: hands-on management, configuration, and troubleshooting of Access Points and switches. (UniFi) • Handle physical network infrastructure, including running and managing network cabling as needed. • Fully manage and maintain the VOIP system (3CX) • Fully manage and maintain a fleet of time clock tablets via MDM (ManageEngine) • Fully manage and maintain all desktops/laptops via RMM (NinjaOne) Program Management, Budgeting & Vendors • Research, plan, propose, and implement future upgrades and enhancements to Jubilee’s IT infrastructure. • Work with the CAO to build and manage the IT budget, ensuring cost-effective, scalable technology choices. • Serve as the primary point of contact for all current and future technology vendors. Physical Security & Front-Facing Operations • Install, configure, and manage physical security cameras across all Jubilee locations, pulling footage and images upon request. (Lorex) • Act as the first line of physical security in the main lobby. • Embrace a community-first mindset by assisting with front-desk reception duties and providing a welcoming attitude when needed. Who You Are • Proven experience managing a Microsoft 365/Active Directory environment while simultaneously being comfortable rolling up your sleeves to crimp cables or mount hardware.Have a heart for service and alignment with our Christian values • Highly autonomous and comfortable being the only IT professional on-site. You take extreme ownership of your environment. • A natural curiosity to ask why something broke, paired with the skills to ensure it doesn't happen again. • Excellent communication and interpersonal skills. Because this role involves lobby presence and reception, a warm, patient, and helpful demeanor is a strict requirement. Why This Role is Unique Instead of being a small cog in a massive corporate IT machine, you will completely own the technology landscape of an organization making a real impact. If you love a job where no two days look exactly the same—where you can shift from configuring a switch to planning a IT project, to greeting a guest at the front desk—this is the perfect fit. The Details Schedule : Monday – Friday Hours: 8:00 am to 4:30 pm Compensation: $24.00/hour Full-Time Benefits : • Paid Time Off • Staff Devotions • Health Insurance, Dental, Vision • Free Life Insurance • 403b Retirement Plans