Job Opportunities API

IT Operations Lead (Admiral Money) job in Cardiff | Admiral Group Jobs We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted. IT Operations Lead (Admiral Money) __text-widget.label.field.LocationText__ : Cardiff Job type Full time __text-widget.label.field.SalaryText__ : About the job " This vacancy has now expired. Please see similar roles below... .We are looking for an IT Operations Lead to join our Technology team in Admiral Money. About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know – we’re here to help. The Role This is a unique opportunity to shape and lead a newly established IT Operations function within a growing FinTech business. You'll have strategic ownership of the operational roadmap, helping to build scalable processes, runbooks and service models from the ground up while leading a high-performing team. Working within a cloud-first environment, you'll gain exposure to a modern technology stack including Microsoft 365, AWS, Atlassian and enterprise service management tools, playing a key role in ensuring technology services are reliable, efficient and fit for future growth. What you’ll be doing Key responsibilities include: • Lead, develop and mentor the IT Operations team, driving performance, wellbeing and career growth. • Define and maintain operational standards, including SLAs, ticket management, runbooks and service quality. • Shape and deliver the IT Operations strategy, driving automation, efficiency and continuous improvement. • Own the IT service model, including support structures, escalation processes and on-call arrangements. • Build a runbook-first culture, ensuring services are well documented, supportable and operationally resilient. • Partner with Engineering teams to ensure new solutions are supportable, documented and successfully transitioned into BAU. • Use operational data and insights to identify trends, improve service performance and influence product improvements. • Oversee administration of key business platforms including Jira, Confluence, Fresh and other SaaS applications. • Manage user access, licensing, permissions and workflow automation across the technology estate. • Develop scalable onboarding, capability-building and succession plans to support team growth and reduce supplier reliance. Skills & Experience Essential: • Proven experience leading, developing and motivating an IT Operations, Service Desk or End User Support team. • Strong people management skills, including coaching, performance management, succession planning and career development. • Experience building high-performing teams and fostering a culture of accountability, collaboration and continuous improvement. • Strong IT Service Management (ITSM) knowledge, including incident, problem, request and change management processes. • Experience managing SLA-driven support environments and service performance metrics. • Ability to define and improve operational processes, support models, runbooks and service documentation. • Experience using operational data and reporting to identify trends, drive efficiencies and improve customer experience. • Strong stakeholder management skills, with the ability to work effectively across Engineering, Technology and business teams. • Experience managing service transition activities and ensuring solutions are supportable before entering BAU. • Practical administration experience across Microsoft 365, Entra ID (Azure AD), user lifecycle management and licensing. • Knowledge of endpoint management technologies such as Intune, JAMF or equivalent MDM platforms. • Understanding of cloud-based operational support environments, particularly AWS or Azure. • Experience administering ITSM and collaboration platforms such as Freshservice, Jira and Confluence. • Strong communication skills, with the confidence to influence, challenge and collaborate with stakeholders at all levels. • Educated to A-Level standard (or equivalent experience). • ITIL Foundation certification (v3 or v4). • Formal people management qualification or equivalent management/coaching experience (e.g. CIPD, CMI, ILM). Desirable: • Experience leading an IT Operations function through growth, transformation or service maturity programmes. • Experience developing T-shaped teams and capability frameworks. • Knowledge of automation, self-service technologies and operational efficiency initiatives. • Experience supporting AWS environments, including CloudWatch, S3, WorkSpaces and basic networking concepts. • Experience managing on-call support models and escalation frameworks. • Service transition and operational readiness experience within Agile delivery environments. • Atlassian administration experience, including Jira workflows, permissions and Confluence space management. • Experience with SaaS licence management and vendor management. • AWS Cloud Practitioner or Microsoft Azure Fundamentals certification. • Microsoft 365 Fundamentals (MS-900) or Microsoft 365 Administrator certification. • Microsoft Identity and Access Administrator (SC-300) certification. • CompTIA A+, Apple Device Support, ACSP or equivalent endpoint management certification. • ITIL Practitioner, ITIL Managing Professional, SDI or HDI Service Management certifications. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email [email protected] or contact us on 07780038264. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-ED1 #LI-Money Job type Full time __vacancyopjusttionswidget.opt-Department__ Finance Services __jobinformationwidget.freetext.LocationText__ Cardiff Share Talent Partner Message me By submitting this form I consent to Admirals Privacy Policy Guidance for using AI during the hiring process We welcome you to use AI tools to support your application if you choose. Your use of AI won’t affect how you are assessed. However, if you do decide to use it, we encourage you to use it thoughtfully and effectively. Our Achievements jobs Related jobs Salary Cardiff Job Type Full time Cardiff Brand Admiral Group Department Renewals Description Looking to kickstart a lasting career? Join a multi-award-winning company that truly values you. We’ve always believed that doing right by people, customers and colleagues, is the key to success. W Reference 12054 Expiry Date 01 Jan 0001 Vacancy managed by Vacancy managed by Salary Cardiff Job Type Full time Cardiff Brand Admiral Group Department Sales Description Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand! We're on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team! As a Reference 12042 Expiry Date 01 Jan 0001 Vacancy managed by Vacancy managed by Salary Swansea Job Type Full time Swansea Brand Admiral Group Department Renewals Description Looking to kickstart a lasting career? Join a multi-award-winning company that truly values you. We’ve always believed that doing right by people, customers and colleagues, is the key to success. W Reference 12053 Expiry Date 01 Jan 0001 Vacancy managed by Vacancy managed by Our Benefits We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded. Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits! Explore our benefits below to discover Where You Can Be You Grow & Progress Make a Difference Share In Our Future Where You Can Be You Financial & Mortgage Advice 24-Hour Ecare Cycle to Work Scheme Annual Holiday Allowance Flexible Working Simply Health Private Health Cover Critical Illness Cover Where You Can Grow & Progress Learning and Development Educational Sponsorship Accredited Qualifications ILM iLearn Online Learning Buy a Book Scheme Developmental Coaching Port of Calls Internal Mobility Where You Can Make a Difference Groups and Societies Socials and Team Days Out Multi Faith / Quiet Rooms Admiral Community Fund Give as You Earn Awards and Star Lunches Corporate Social Responsibility Impact Hours Where You Can Share In Our Future Share Schemes Refer a Friend Bonus Colleague and Family Insurance Discount Group Life Assurance Pension Scheme Life Event Loan Tickets to Sponsored Events Tusker Salary Sacrifice Sign up to receive email job alerts Get job notifications tailored to your interests sent right to your inbox. Job Keyword: No Keyword Options: 100, 36, 5, 13 Location: City: