Job Opportunities API

BlueCat is a network infrastructure software company providing Intelligent Network Operations platforms. This role is an IT Helpdesk Technician for the Belgrade office, serving as the primary point of contact for technical support to employees, handling both in-person and remote assistance. What You'll Do • Serve as the main point of contact for IT support requests in the Belgrade office via ticketing system, messaging platforms, and video conferencing • Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques and gather information from end users • Manage and maintain IT assets including Windows and Apple MacBook laptops, printers, user accounts, and internal documentation • Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365 • Support and maintain VMware vSphere ESXi 7 environments, prioritize incoming tickets by severity and business impact, and escalate unresolved issues to internal teams What You Need • Relevant university degree, college diploma, or equivalent practical experience • Strong knowledge of Microsoft Windows 10/11, Apple macOS, Linux, and Microsoft 365 in both Windows and macOS environments • Basic understanding of IT troubleshooting methodologies and ability to diagnose and resolve common technical issues • Strong English communication skills with patience and professionalism when supporting end users • Ability to safely lift and handle equipment weighing between 4–14 kg Nice to Have • Experience with asset management and IT procurement • Experience supporting VMware vSphere ESXi environments • Valid driver's license • Willingness to pursue technical certifications