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IT Helpdesk Team Leader

iagjme
Companyiagjme
CategoryCustomer Support
LocationDurban, KwaZulu-Natal, South Africa
Remote—
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted23 Jul 2026
Last verified5 Aug 2026
SourceEmployer ATS (oracle)
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Description
The purpose of IT Helpdesk Team Leader exists to supervise the activities of all IT Helpdesk Technicians in terms of planning, assigning and directing daily tasks. To Keep track of all performance indexes which include incoming, open and aged tickets, customer experience, branch uptime and network monitoring. To manage and maintain all Service Level Agreements, provide point of contact to the team for all technical related queries and to provide daily reports on IT Helpdesk related statistics to management.