Job Opportunities API

IT Helpdesk Support with Norwegian and English in Praha | , and | Top Language Jobs Language DHL Information Services (Europe) s.r.o. - IT Helpdesk Support with Norwegian and English Employment Type: Permanent Location: Praha, Czech Republic Salary: Competitive D.O.E - Excellent benefits Languages: English, Norwegian Advertiser Details • Name: DHL Information Services (Europe) s.r.o. • Posted: 27-09-2016 • Code: REQ15073 SUMMARY: To ensure that requests for IT assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures. RESPONSIBILITIES: • Follows agreed procedures in all aspects of work. • Receives requests for assistance from users in a pleasant and professional manner. • Maintains accurate log entries of requests with fault details and contact information. • Promptly allocates unresolved calls following escalation procedures as appropriate. • Maintains log entries and advises users of actions taken. • Searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log. • Responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information. • Maintains and reports up to date and accurate inventory information on the organization’s IT assets. REQUIREMENTS: • Time Flexibility • Advanced knowledge of English & Norwegian both written and spoken (B2 level minimum) • General IT background preferred • Customer orientation within a multi site operation with excellent customer relationship skills • Commitment to teamwork and sensitivity to cultural differences are essential • Strong drive to solve problem with good analytical and problem-solving skills Apply Now!