Job Opportunities API

We are looking for an experienced IT Helpdesk Agent (L1) to join an IT support team. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Manage tickets through the ITSM platform, ensuring accurate categorization and prioritization. Resolve Level 1 issues, including password resets, account management, hardware/software troubleshooting and connectivity problems. Escalate more complex incidents to L2/L3 teams with proper documentation. Ensure SLA compliance and provide regular updates to end users. Contribute to the knowledge base by documenting recurring issues and solutions. Languages MANDATORY :  English +  French +  Dutch ✔ Windows 10/11 & Microsoft Office 365 ✔ ITSM tools (ServiceNow, Jira, Remedy or similar) ✔ Active Directory & user account management ✔ Basic networking & VPN troubleshooting ✔ ITIL Foundation knowledge Nice to have Google Workspace tools Experience in large enterprise environment Soft Skills Customer-oriented Strong communicator Stress-resistant Team player