Job Opportunities API

Job Title: IT Field Technician (Bilingual Spanish Required) Location: Hempstead, Floral Park, Valley Stream, Richmond Hill, NY Job Type: Full-Time Job Description: Position Summary We are seeking a customer-focused IT Field Technician to provide onsite technical support to retail store locations. This role requires daily travel between stores, hands-on troubleshooting of hardware, software, networking equipment, and end-user devices, while ensuring minimal disruption to store operations. Spanish bilingual skills are required. Key Responsibilities • Serve as the primary onsite IT support contact for store locations. • Travel daily to stores to diagnose and resolve technical issues. • Troubleshoot desktops, laptops, printers, Zebra handheld devices, and POS-related equipment. • Install, configure, and support Windows operating systems, Microsoft Office, SAP applications, and other retail software. • Support network infrastructure, including routers, switches, access points, and cabling. • Manage service tickets, document resolutions, and escalate complex issues when necessary. • Train store personnel on hardware, software applications, and best practices. • Provide go-live support for new store openings and system deployments. • Deliver exceptional customer service while responding to technical inquiries and support requests. Required Qualifications • Associate's or Bachelor's degree in IT, or equivalent technical certifications/experience. • 2+ years of hands-on IT Support, Desktop Support, or Field Technician experience. • Experience supporting Windows environments, Microsoft Office, printers, and networking equipment. • Knowledge of basic networking concepts, TCP/IP, routers, switches, cabling (Cat5/Cat6), and wireless connectivity. • Strong troubleshooting, problem-solving, and customer service skills. • Ability to work independently and manage multiple priorities. • Must be able to lift and carry up to 30 lbs. • Valid driver's license and reliable transportation. Must-Have Skills • Field Support & Desktop Support • Windows OS & Microsoft Office • Network Troubleshooting • Hardware & Software Installation • Printer & Peripheral Support • Retail Technology Support • Ticketing Systems • Fluent in Spanish and English (Required)