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Job Summary: The IT Field Support Team Leader is responsible for leading a team of field service technicians, ensuring timely and effective resolution of technical issues across multiple locations. This role involves overseeing ticket management, providing hands-on technical support, and acting as the main point of contact for escalations and customer complaints. The Team Leader will facilitate daily Agile meetings, allocate tasks, and ensure adherence to troubleshooting methodologies for optimal team performance. Additionally, the role includes reporting on field service activities, developing standard operating procedures, and driving continuous improvement within the team. A strong focus on customer satisfaction, data protection, and proactive problem-solving is essential, alongside managing resources for infrastructure projects and collaborating with the wider IT department.