IT Field Support Specialist
T-Rex Solutions
| Company | T-Rex Solutions |
| Category | Customer Support |
| Location | Columbia |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 2 Jul 2026 |
| Last verified | 11 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
· Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
· Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
· Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
· Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
· Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
· Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
· Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
· Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
· End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements:
Minimum Education and Experience:
· High school diploma or GED required.
· Minimum of 1- 2 years of relevant IT experience.
· Must possess 8570 Certification; Security+ certification is highly preferred.
Technical Skills:
· Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
· Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
· Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
· Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
· Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
· Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
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